Your drinking water is safe and clean.
Performance commitments
Vyrnwy treated water aqueduct
Helping customers look after their water
Reducing lead risk
Water quality compliance
Reducing water quality contacts
You have a reliable supply of water now and in the future.
Performance commitments
Manchester and Pennine resilience
Water service resilience
Unplanned outage
Reducing areas of low water pressure
Mains repair
Per capita consumption
Thirlmere transfer
Keeping reservoirs resilient
Drought resilience
Interruptions to supply
Leakage
The natural environment is protected and improved in the way we deliver our services.
Performance commitments
Improving the water environment
Abstraction incentive mechanism
Treatment works compliance
Enhancing natural capital value for customers
Protecting the environment (growth and new development)
Pollution incidents
Improving river water quality
Recycling biosolids
Improving air quality
You’re highly satisfied with our service and find it easy to do business with us.
Performance commitments
C-MeX
D-MeX
Street works performance
Priority services for customers in vulnerable circumstances
Priority Service (BSI accreditation)
We will improve the way we work to keep bills down and improve services.
Performance commitments
Voids
Gap sites (retail)
Gap sites (wholesale)
Systems Thinking
Manchester and Pennine
Customers saying that we offer value for money
Non household vacancy incentive
Number of customers lifted out of water poverty
Collect and recycle wastewater.
Performance commitments
Sewer collapses
Sewer blockages
The risk of sewer flooding for homes and business is reduced.
Performance commitments
Risk of sewer flooding in a storm
Internal sewer flooding incidents
External sewer flooding incidents
Raising customer awareness to reduce flooding
Hydraulic external flood risk resilience
Hydraulic internal flood risk resilience
Key:
Met or exceeded performance commitment
Performance commitment not met
Performance trend:
Improving
Stable
Deteriorating