Your drinking water is safe and clean.
Vyrnwy treated water aqueduct
Helping customers look after their water
Reducing lead risk
Water quality compliance
Reducing water quality contacts
You have a reliable supply of water now and in the future.
Manchester and Pennine resilience
Water service resilience
Reducing areas of low water pressure
Per capita consumption
Keeping reservoirs resilient
Interruptions to supply
The natural environment is protected and improved in the way we deliver our services.
Improving the water environment
Abstraction incentive mechanism
Treatment works compliance
Enhancing natural capital value for customers
Protecting the environment (growth and new development)
Improving river water quality
Improving air quality
You’re highly satisfied with our service and find it easy to do business with us.
Street works performance
Priority services for customers in vulnerable circumstances
Priority Service (BSI accreditation)
We will improve the way we work to keep bills down and improve services.
Gap sites (retail)
Gap sites (wholesale)
Manchester and Pennine
Customers saying that we offer value for money
Non household vacancy incentive
Number of customers lifted out of water poverty
Collect and recycle wastewater.
The risk of sewer flooding for homes and business is reduced.
Risk of sewer flooding in a storm
Internal sewer flooding incidents
External sewer flooding incidents
Raising customer awareness to reduce flooding
Hydraulic external flood risk resilience
Hydraulic internal flood risk resilience
Met or exceeded performance commitment
Performance commitment not met